Frequently Asked Questions

How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email.
Please make sure your email address is entered correctly during checkout.
You can track your order on our [Order Tracking Page].

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Is shipping free?

Yes — shipping is free on all orders within the United States.

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When will my order be shipped?

Orders are processed within 1–3 business days (Monday to Friday).
Shipments are dispatched within 4–6 business days.

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What is your return and refund policy?

You can return any item within 14 days of delivery, as long as it is unused and in original condition.
Once we receive your return, your refund will be processed within 7 days to the original payment method.
Read more in our [Return & Refund Policy].

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Do you accept exchanges?

Yes — we accept exchanges within 14 days of delivery.
To request an exchange, please email us at info@tannurbags.com.
See our [Return & Refund Policy] for full details.

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Contact

TANNUR is operated by DK Commerce LLC, a company registered in the United States.

Address:
1309 Coffeen Avenue, STE 17035, Sheridan, Wyoming 82801, United States

Email: info@tannurbags.com
Phone number: +1 817-384-3159
EIN: 36-5132322

Opening hours:
Monday – Friday: 9:00 AM – 6:00 PM CST